Lots of people have been coming here searching for information about sending their Xbox 360 in to Microsoft for repair. My Xbox 360 is on it’s way back to me from being repaired, so I figured I’d post my experience with the repair process.
On March 24th, 2007 I contacted Microsoft Xbox customer support and was able to get the repair process started. My Xbox 360 was still suffering from the dreaded 3 red lights on the Ring Of Light at that time.
Upon initiatiating the repair process, I received an email from Microsoft confirming the repair process had begun. The email stated that I would receive another email once the next step in the repair process begins:
Dear Xbox Customer:
Thank you for contacting Xbox Customer Care. We have received your request for service. Please prepare your console and follow the instructions provided by our customer service department. You will receive an e-mail as soon as the next step in the process has begun.
Thank you,
Xbox Customer Care
The support agent I spoke with gave detailed instructions on what information to include in the box I returned my Xbox 360 in. I typed all the information out, printed it, and put it right on top of my Xbox 360 inside the box I shipped it in. Include this information when returning your Xbox 360 for repair:
- Support Reference # (provided by Xbox support agent).
- Xbox 360 serial number (from the back of your console).
- Your name.
- Your return shipping address.
It’s important that you DO NOT SEND YOUR HARD DRIVE, CONTROLLERS, OR MEMORY CARDS! If you send them in with your console you will probably never see them again. Make sure there’s not a game in the DVD drive. Take your hard drive off and make sure all memory cards are out before packing your Xbox 360 up. All you want to send in is your bare Xbox 360 console.
Once you have your Xbox 360 all packaged up along with the necessary information, you’re ready to ship. There seems to be quite a bit of confusion exactly where to send your Xbox 360 for repair. There’s lots of confusion because many of the Xbox support agents don’t speak english as their native language. It’s hard to understand a mailing address from someone with a thick Spanish accent. Now, I’m sure Microsoft has more than one repair center, so make sure to pay close attention when the agent gives you the address to send your Xbox 360 to. I was told to send my Xbox 360 to the following address, your support agent may provide you with a different address:
Repair Center
5700 South International Parkway
Door #18
McAllen, TX 78503
I just took my box to my local post office to ship. I shipped it using the Priority Mail service and purchased $200 worth of insurance coverage for $3.35. Total came to be about $18. Only took 4 days to get there, and that’s counting the weekend. Once they received the package at the repair center I got the following email:
Dear Customer,
We have received your Xbox at our service center. It is our priority to process your Xbox in a timely manner and to get it back to you as good as new. We will contact you as soon as we are finished so you can get ready to get back into the game!
Thanks,
Xbox Customer Care
Exactly two hours later, I got another email stating that my Xbox 360 had been fixed and was on it’s way home. The email said my Xbox 360 should be here in 2 to 5 days, it’d be great to have it before this weekend. They even gave me a UPS tracking number, but there’s nothing there other than a confirmation that the return shipping has been paid for. Hopefully some real tracking data will show up on it tomorrow.
Well, now what?
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Hey there!
Glad to hear your XBox 360 repair went so smooth!
The repair centre managed to lose my console and it took me nearly 2 months to get one back. Everyone should be sure to keep a hold of that reference number!
Thanks JJ. I actually just got my Xbox 360 back from the repair center today. All looks good. Been playing Crackdown for about 3 hours now, no problems. No red lights, no freezing, no checkered screens. I’m weary of applying updates still though. I still think an update was ultimately responsible for giving my Xbox 360 such a horrible problem with the red lights.
I’d like to pop Gears of War in to see if tonights update works OK. The upcoming dashboard update scares me a little. Actually, it scares me a lot.
Sucks they lost your console. Did you forget to put your reference number in there with your Xbox 360 or something? If you did forget a piece of info, you’d make a good example for others to learn from. 🙂
You got it back and all is cool now though, right?
Yep, console is back, functioning well, and all is cool! My console died while applying an update for Gears of War – sounds like maybe thats when your problems started too.
I’m not sure why my console was lost – I included the reference number inside the box, as well as wrote it on every side of the box on the outside. I followed the instructions to the letter, and still it went missing.
It’s worth noting I’m in Canada, and sent it to the Canadian repair centre – so maybe we just have dummies working up here. I’ve not heard of anything but good experiences for others, so I think my case was just an abnormality.
Anyways, I’ve had it back a few weeks now, and have applied updates with no problems thus far!
Happy Xbox’ing!
from what i rember MS contractor in canada is celestica handles repairs here & also had used to handle blackberry manufacturing/repair in mexico.
1st repair i had was for non functioning ir they sent me a refirb also non functioning ir aswell so lucky for me i had a replacement plan thru Future shop(which most of these allowed for use during manufature warrenty) so in the end i got a new unit
JJ, forgot to ask you, did you receive a free 1 month Xbox Live Gold membership with your repaired Xbox 360?
I got one month free, but Microsoft owes me like 6 months worth. If Microsoft had any nuts they’d reimburse me for the 1 year gold membership I purchased. Seems like I spent no more than 10 days using Xbox Live before my Xbox 360 ceased to work. How do they expect me to use XBL if my Xbox 360 won’t even work?
I know, I know, terms of service. I’m just ranting. 🙂
No! I didn’t get squat and the more I think about it I’m ticked!
I was without my Xbox for over 2 months – I should get at least those 2 months comped back to me!
If only I didn’t love the darn thing so much I’d just get rid of it! Ahhh, Xbox 360, you are so glorious!
Im from Scotland, do use guys get a box sent to you to send back to them with the 360 ?? Over here we have to get our own box for packaging. We also get sent labels to put on our box for some reason. I just recieved the labels today
i was not instructed by tech support or by the paperwork inside the provided shipping box to include my reference number, i hope that won’t cause a delay. anyone else notice the address for the “service center?” i suspect that the xboxes are actually put on a truck behind door 18 and repaired across the river in mexico.
Hey Aaron – nice name 😉 – im from south of the border and had to send my xbox in for repairs back in November. You have to provide your own box but when it comes back it comes in quite a nifty little cardboard box that is worth keeping – in case it needs to be sent back again.
I was actually pretty impressed with the repair service – had it back in just over a week and its been fine ever since.
mine should come back within a week…but the thing is I only had it for no less than 3 weeks…which is crazy…!! But the console is sooo banging that I don’t care…I just wanna play it…I plan on sticking wit it since games like BioShock, Mass Effect, Too Human,Halo 3, and GTA IV will be coming out for this sexy white chocolate 360…lmao i’m so crazy…but still awesome games….(ppl who have the elite _!_ !!!!)
nah i’m just hating…anyways I hope everyone didn’t have to send it back after their repair….hope mine survives from this 3RL cnacer
Sent in 2 xbox 360s. Both had trouble reading Ubisoft Rainbow 6 Las Vegas. Call 18004myxbox, they had us do a couple of things with no help. Said it must be the game. Called Ubisoft and they told me Microsoft informed them of a bumper missing on any Xbox 360 optic drive made before 07 and it needed this fixed. Call xbox back and no arguing, just send it in for the repair, wonder why they didn’t know about this the first time? At no time did they say anything about “refurbished” units, they said 8-11 days to fix them. We got older units than sent in, and one had the oldest drive ever put into an Xbox. Basically a bunch of broken parts put together to build a somehwhat working unit. Now is that service or what? Were the optic drives fixed as Ubisoft said they needed? Call 19004myxbox back, they had no idea! One works somewhat, the other keeps overheating and quiting! I have new boxes coming to ship them back to them and also called the MS headquarters in Redmond, WA. I live about 100 miles away and told them I would be more than happy to return these units for a refund if this is the type of support they want to provide us. If you send in your unit, be sure to ask them if they are going to fix yours or send out a replacement!
Lyle Pfeifer
if the xbox people tell me there sending me a box but they send it over the exparation of my free repair would that make my repair free still?and they do send you a box right?
I just got back my 360 from repair. In the letter with it, it says they gave me a free month to Live. Which is good because I had just signed up for Live when it died. However, nothing else came with the xbox for the free month of Live. No serial number or anything.
My story is a horror story. I sent my xbox 360 in at the middle of March. I followed all the directions and even did the same thing with writing the reference number on all 4 sides of the box. My xbox 360 was lost as well. And so far I haven’t heard any word about it.
I called again today to see if it has been located, unfortunately I cannot speak to the repair center directly. Instead I have to go through the whole process of verifying information and being placed on hold just so the agent to tell me that they don’t have my xbox.
XBox support is the worst (in my opinion).
My first 360 fried in 11 days. The replacement from the store has lasted 7 flawless months then tanked it. I just mailed it in on april 12th. I was tracking it every day via UPS trackng number.
The worst part of watching it was when it left Memphis without a departure scan… It arrived in Dallas/Ft Worth with an arrival scan and a departure scan.. Then 12 hours later it showed back up in memphis for an Arrival and Departure scan… then 12 hours later it was BACK in Dallas/Ft Worth and carried on to MCallen TX as it should…. I was ready to cry when UPS burned up a whole 24 extra hours of shipping time when they forgot to scan the package leavign memphis the 1st time and then decided to ship it back to memphis to scan it and restart the shipping process from there… what a waste…. You would think that they have sme way of just scanning it on site as having missed it’s last departure scan but being on track… BUT NO they decide to add an extra day to the shipping time instead….
My first 360 fried in 11 days. The replacement from the store has lasted 7 flawless months then tanked it. I just mailed it in on april 12th. I was tracking it every day via UPS trackng number.
The worst part of watching it was when it left Memphis without a departure scan… It arrived in Dallas/Ft Worth with an arrival scan and a departure scan.. Then 12 hours later it showed back up in memphis for an Arrival and Departure scan… then 12 hours later it was BACK in Dallas/Ft Worth and carried on to MCallen TX as it should…. I was ready to cry when UPS burned up a whole 24 extra hours of shipping time when they forgot to scan the package leavign memphis the 1st time and then decided to ship it back to memphis to scan it and restart the shipping process from there… what a waste…. My shipping box also did not ask for name address id# etc.. that just didnt seem right so I taped up a list of the symptoms I had been noticing on my 360 and a breakdown of when I started noticing them and how they progressed. ten I taked it right to the side of my 360 and slipped it into the box.
Hi guys the address for sending the xbox 360 it’s not door 18 it’s dock 18, i make him spell every word slowly so i can understand
they gave me a cof:number 1033438824 .they saier they were going sending a box.never did
Hi Aaron Kool name. All went well. Recieved my 360 today and looks new because it came in a “nifty box” and there was a sticker on the 360’s silver disk input part. Got the 360 back after 6 days so well done ms.
I recommend anyone with a malfuctioning 360 that is under warrenty should just send it in to ms. I think this stupid towel trick is a load of panty-mess 😉
lol i got you guys beat on time it takes to break. got mine, opened it, spent like 30 min trying to figure out how to work it and what not. anyways now everything is plugged in so i pop in NBA Street Homecourt, apply the update, and get ready to play. I got for a dunk, here some static noise, and the game freezes. then i pop out the game, turn it off and when i try to turn it back on i get the damn red lights. played for a grand total of probably 3 minutes. Anyways called MS and just got my box, sending it out tomorrow. i hope all goes well
AY GUYS!! my xbox 360 came back with a free…Xbox Gold for 1 month…thats cool of them…but i reconnected and everything…i really hope all goes well…and it seems they sent the same exact 360 not a refurb….i Guess they really did repair it….they sent me a survey thing to see how it all goes and an apology letter ^_^ …..i pray that my 360 lasts…Good luck to you guys also…!!!
Wellmy xbox 360 has 3 red lights and doesnt seem to work anymore. It worked yesterday, but not today. And everything works fine except i get no picture on my t.v. and i get the 3 red lights. The traY OPENS normal the pwoer turns on normal but i get no picture on the screen and 3RL…? SOME ONE HELP ME ASAP
Wellmy xbox 360 has 3 red lights and doesnt seem to work anymore. It worked yesterday, but not today. And everything works fine except i get no picture on my t.v. and i get the 3 red lights. The traY OPENS normal the pwoer turns on normal but i get no picture on the screen and 3RL…? SOME ONE HELP ME ASAP
my friend was playing my 360 and he pulled it off the wall and pulled the A/v port out where the A/V cable should go and i was wondering if you would be able to fix that problem for me
In an e-mail they sent me they gave me a “Support Ticket Number”..and it’s somewhat similar to the “Reference number” the lady gave me(What I thought I heard at least..) so now I’m just worried that I might have heard her wrong and the “Support Ticket Number” is the actual thing I need to write on the paper and tape to the box?
Or is it just for something totally different?
Shane: That’s right, the Support Ticket Number you got in the email is the one you need to include in the box. If you tape it to the outside, you should put one inside also, just incase the one on the outside gets ripped up or something.
The reference number the lady gave you is for the support center. If you call in again for another problem, give them the reference number so they can see what has been done previously with your Xbox 360.
Oh, thanks, man I appreciate it. I was panicking lol
J03L: You’re screwed, call Microsoft (1-800-4MY-XBOX) and see if you can return it for repair. Hopefully your Xbox 360 is still under warranty. That’s the same thing that was happening to me.
Well Thanks, seems like i am going to cough up 130 dollars for some mistake MS made.Or just buy another 360 😀
Thanks for the help Tyler
dis is gay i got my xbox on de 2nd december 05 nd i jus got de three red lights on my xbox today, i cant get through to de helpline nd dunno wat ta do… any 1 got any ideas?
I got mine around that time as well man and i got the same exact problem. I get no picture on the screen and 3 red lights.
Mine just got fixed but then it keeps on coming back (same problem).3 red lights and no picture on the scree. After getting fixed it keeps on hanging and it just blacks out.
I meant screen
Mine broke on 4/11 , I think, and arrived on 4/24 (sent it to them on a weekend) and haven’t heard from them since I got an email on 4/12. Should I be worried? I didn’t write any numbers on my box because I wasn’t instructed to.
Apparently, the Xbox 360 is a steaming piece of crap. I’ll stick with my marbles and yo-yo to entertain myself and saves scads of $.
My 360 has been freezin, blackin out,doin some weird ass chekerboard crap for a few days, and the three red lights went on once. I called in for a repair today and I just wanna verify: Do you write the number on the box that the Xbox support agent gives you over the phone when you register your 360?
Also: Does anyone know anything about the disc replacement from MS? and if there will be any more games released like- Rainbow Six Vegas?
Patrick: I’d be worried, but not too much. They have your Xbox 360 registered, so they can figure out who it belongs too. It’ll probably take a bit longer for you to get it back though.
Mike: Write the number the Xbox support agent gave you on a piece of paper and put that piece of paper in the box you’re sending your Xbox 360 in. I also wrote my return address on that piece of paper.
Tyler: aight thanks..
Well i got GOOD NEWS and BAD NEWS the good news is i am going to get my XBOX 360 fixed for free… but the bad news is that i already ripped off the microsoft sticker(In accident).
will they still except it?????
J03L: It’s hard to say if they’ll still accept it. If I were you, I’d call the support number again and tell them the sticker is ripped off and see what they say.
As long as you haven’t opened the case you should be OK, but who knows.
o well i just got the guitar hero 2 and i already pre-order spiederman 3 for friday.. and my console just went dead with those 3 red lights… this is not good is it well first thing tomorrow is calling customer support and see what they can do for it.. this is bad!!!???$$$
I called in for a repair on monday, April 30 and they said that they would send out a box to my house… its 5 days later and no sign of it. How long does it usually take?
Mike: I’m not really sure how long it takes, I was told I’d have to provide my own box for shipping to the repair center. Your best bet would probably be to just call support again and ask them to clarify.
I wasn’t aware they sent boxes to people to return their 360’s in, very possible though. Personally though, I’m glad I got my own packaging, I was in no mood to wait for some damn box to show up from Microsoft. I wanted my Xbox 360 fixed and back to me ASAP, I was willing to spend some for my own packaging materials and box.
The agent told me they were gonna send out a box on Monday but I guess I’ll just call up support again and see whats goin on..I mite as well get my own packaging then..Thanks Anyways Tyler
The lady said they sent a box via UPS yestrday and gave me a useless tracking number and she estimated 3-5 business days for shipping. I hate just waiting around
My xbox doesnt have the red lights, but it just wont cut on. It has no lights at all and it simply will not turn on.
Ive tried using another power chord and changing outlets and everything but nothing works. Does anyone know whats wrong before i ship it. And usually how long does it take to get ur xbox back? (I dont want to miss halo 3 beta)
I bought my 360 in april and it froze 2 days after I bought it. It always freezes on startup every time no matter what I try. I finally got around to calling microsoft to try to get it sent in for repair but there was so much background noise at the call center that I could not even hear the agent talking. Hopefully I can try again later and get better service.
Some of us have decided to pursue a media campaign against MS until this 3 light issue is addressed. See this topic on the forum and read the latest posts if you are interested: FORUM TOPIC
Thanks.
I got the one red light on the bottom right hand corner and talked to someone today. I have to order the repair tomorrow, and he said it will take about two weeks, which sucks because I’ll miss like half of the HALO 3 beta. I hope they work fast for me.
What is a support agent and is that Texas address the one where it should be sent.
Thanks, Bob
Bob: Support agents are the people who you talk to when you call 1-800-4MY-XBOX. The address I listed in my post is where I sent my Xbox 360 for repair. It got back to me without any problems. There may be other repair centers, so it’s important to send your Xbox 360 to the address provided by your support agent.
If in doubt, call 1-800-4MY-XBOX, any of the support agents will be able to help you.
I had my 360 since september and all of a sudden it just froze evrytime i started a game and 3 red lights came up phoned microsoft and they said someone is coming to get my 360 but i have to put it in a box etc… i was just wondering if and what i have o put on the box e.g address phone number or 360 serial number incase it gets lost?
thanks for the info dude found it helpful. My xbox didn’t get have the 3 red rings it just ejected disks and they where still spinning very fast. Crazy and no I dont use a intercooler and xbox is well vented. Also never moved while disk was in tray so I donno only had it for about 1 month if anyone wants to comment or share same experiences drop me a line. negativee@kdsi.net
If i sent my Xbox last monday by when should i be reciveing it? I sent it on MAY 6th.
I donno jo3l Im Still waiting for the box. They did tell me that I should take no longer than 2 weeks though I will let you know though if you dont find out first. I really hope you didnt rip of the microsoft sticker under the faceplate though. I think you said something about it if you did I whould call 1-800-4my-xbox and ask them if its a problem.
i did rip off the sticker, only because i was told that i didnt have warranty anymore. But then later found out that i did have warranty. Jesse thanks
I droped my 360 off at the UPS store on monday May the 7th after waiting around 4 days for the pre-paid box to arrive. The box arrived at the repair center on Thursday the 10th. I recieved a call from UPS an hour or so ago, and was told I would be recieving my 360 some time tomorrow the 17th. I am really looking foward to playing more Gears of war on xbox live!! Has anyone else recieved a free 30 day xbox live gold pack? I think its the least they could do.
Excellent news PAIGE304, I haven’t had any problems with mine since I got it back. Been playing Gears of War and Crackdown like crazy, although I’m pretty damn horrible when it comes to versus in Gears of War, it’s still fun. Applied all the updates since getting my Xbox 360 back and none of them have caused any problems. Now if I could only download the Halo 3 Beta through Crackdown, I’d be set.
The 30 day Gold Xbox Live Subscription card I got only has 9 digits for the code, every place I can find to redeem such a card requires 24 or 25 digits, can’t remember right now. So, needless to say, I haven’t been able to redeem my free month of Xbox Live. Been meaning to call Microsoft about that and see what’s up.
Anyone else gotten a free gold subscription card they can’t redeem?
Tyler: Do you know if you got your origional console back or a refirbished one? Cuz they said they fixed mine and were sending it back, but im worried that there were other problems with my 360 that they didnt no about.
i just recieved a call about 15 minutes ago from the ups store. telling me i will be recieving my xbox tommorow, Great News 😀
Mike: I got a refurbished Xbox 360, although I didn’t realize that when I initially wrote this post. Wasn’t till a few days later when I actually sat down and fully read the letter they sent me I realized I got a different Xbox 360. They said they registered it for me and everything. I think they just send a refurbished machine in most cases. How long was it from the time you got the receipt confirmation email till the time you got the email stating it had been fixed? If it was only a few hours, they probably gave you a refurbished unit. Good luck and keep us updated.
J03L: That is great news! Hopefully you won’t have any problems once you get it back. I haven’t had any problems with mine since I got it back (although it’s a different system). I’ve applied every update there’s been for Gears of War and Crackdown so far and no problems.
I did download the Halo 3 Multiplayer Beta today and had some issues with it. Right after the download finished, my Xbox 360 froze like a crack fiend in Antarctica. Turned it off then on again and all was good. I was really worried there for a minute, that’s the first freeze or anything weird I’ve had since I got mine back.
i called support the 14th and im still waiting for the shipping box. i was told to write down the number they gave me on the box and to deliver it to a UPS. man missed out on that free arcade game… hopefully ill get a free month of gold.
Im not sure how long the repair center had my 360 because I never got any confirmation emails.I found out that I would be getting my origonal console back to me when I called in to find out the status of my 360 yesterday. UPS picked it up last night. I also got a tracking number that actually works this time and at 6AM this morning it had arrived in Dallas/Fort Worth, Texas. The support lady said I should be expecting it on the Tuesday the 22nd since im in New Jersey. By then it will almost be a month from when I called in for my repair on April 30th.
Thanks.Ill keep you guys updated
//// I Need to play some Crackdown..and Rainbow6 Vegas- all my friends are catching up to me \\
bad news my xbox was returned un repaired because it has a case which will not allow it to be fixed. Its the tampering with the xbox case. i called the micrsoft number and they said i should call back in 3-5 days so that they would have eough time to review the case and decide wether or or not to fix it. 🙁
Jo3l take you xbox 360 to wal-mart and tell them that you got it 10 days ago and you dont have a receipt and they should take it back with you drivers license dont whorry the dirvers license is like a receipt its just the policey on everything you buy at walmart it helps if you have the box to put it in maybe your friend will loan you his if you dont have yours tell him dont whorry he will get it back. Even a newer box. But they do check everything so make sure you bring everything sometimes they take them without the boxes ive done it a few times.
i recived an email saying they recived my 360 on the may10th and tht they will reply to me when they have fixed it it’s been 8 days now and no replys i relly need to get back before beta ends
i called the repair center but i didnt hear a mailing address. i got the reference # and still waiting for the box. What should i do when i get the box?
adam: You should call the xbox support number ( 1800-4MY-XBOX ) to find out the status of your 360 if you aren’t recieving the other email. MS might have just forgot to sent the email and your 360 might already be on its way.
i just phoned them and they said my 360 is still bein repaired and to phone back in 3-5 working day for an update.
i thought the policy was that if they can’t fix your 360 in 48 hours, they just send a refirbished one..but who can predict what the hell Microsoft will do next
they said to me that it take 5-15 days to be fixed
Hey gang…started the return process but the CSR confused me….am I support to remove the face plate as well? Even though its the white stock one that came in the box? Never got any vanity/themed face plates.
3 Red Lights in the Ring of Light
Started after Spring Update
Gears of War
Alright everybody, I guess I should share my story too, because everyone else is, and I’m really really bored.
I found out that my 360 had one red light in the light ring on Thursday May 10th. I called 1800-4MY-XBOX and heard the sad news that my 360 had to be sent in to get repaired. The worst part was the HALO 3 beta was coming up in a little under a week and their systems were down so I had to call back the next day to schedule it. The next day I charged 140 dollars because I was out of warranty, and they said that a box was on it’s way. The next Monday (May 14) I decided that I couldn’t wait any longer and just sent the thing there myself. I used UPS and got it three-dayed to McAllen Texas. It’s a good thing I did too, because my box didn’t arrive until the following Thursday, the same day that my package reached the repair center. I called them and found out that they hadn’t even looked at my box yet, which really pissed me off, because I was in a hurry to get it back. I just called yesterday which was the 21st and found out that my 360 had been repaired and was on it’s way. It left San Antonio at 3:30 today and is scheduled to arrive on this Thursday the 24th. So from the day I first got the problem, to the day it gets back will be exactly two weeks, but it was only 10 days since I actually sent it out. My advice if you’re in a hurry is to send it in your own box, and three-day it there, because it isn’t too expensive. But if you’re not in any particular hurry, then wait for their box, it’s free and it will only cost you thrre days or so.
I hope it does get here when it is scheduled to, and all your guys’ repairs go just as smoothly.
i was playing madden online when i heard an atrocious sound come from the dvd drive, xbox went into console with an “unreadable disc” error. called up MS and they said its under warranty until 2009 and that they would send a box and give free shipping. i havent received anything yet (called on the 21st). has anyone else had the drive do that? i dont have the red lights or anything – it just wont read any discs and when it tries to read the disc it has an awful sound. ill keep you ugys updated
Hey everyone i got a ? since i just sent my 360 in without any info on it exept the serial number will that still be ok because i would at least think that would be enough. thx
I finally got my 360 back on Tuesday (May 22) and so far ive had no problems with it. I recieved a refurbished console since they couldnt fix mine. The total time for the reapair process was 23 days (April 30-May 22)It took a little bit longer than I expected. I also recieved a 1 month subscription for xbox live gold with my 360.
If anyone has questions about my repair story, just post a reply on this forum.
See you on live.
GamerTag: G3TT3NS 29
Tyler: Thanks for starting this forum..it really helped me thru the process.
Yeah I live in Virgina and was wondering how long it would take for my xbox to go there and come back. I called them today and they never gave me a time frame… he did not speak english well. He did say he was sending me a box to put it in, does anyone know how long that takes?
ye I gree, The tech support sucks but i would hope thet you get it back in a sitable time frame. Me personally just got a membership account to LIVE and have’t gottin an ounce of play. I hadn’t played in a whil and found my 360 was in shock, still haven’;t called Bill Gates tho, yet……. If anyone can tell e wut ta do to quicken them up, pleeze share with uss!!!!!!!
Hey people! I have recently experienced the Three Red Light on my 360 console, and I have no idea at all what has caused it, and also I have no idea, even after searching for hours, how to inforn Microsoft, and get it sent away for repairs, I have only had my 360 for exactely 2 months now, and I am pretty ennoyed this has happened so soon, so I want to get it sorted asap, just wondered if you guys could help me out a little.
Thanks Tom.
For me, it took 23 days for the entire repair process. Thats including them sending me a box, me sending it to mcallen, texas, and them sending it back. It was longer than I expected, but what can you do? I live in NewJerrsey so whoever lives near me would it would probly take as long.
hey guys um i was wonderinddo they delte ur profiles and xbox live account wen u turn in ur xbox 360 hard drive to the repair center because my hard drive fell and i have to take it back to the repair center and it says error 68 so plz help me wit these questions
yeah I just got my xbox back today. Took only like 13 days for the hole process was shiped back next day air It was a replecement though. they did give me a 1 month live card for the wait though so I am happy with the process.
my dad take my xbox 360 get repair had a red light death on may 5/25/2007 when email i get back to me thank
man i really quite annoyed at microsoft i recieved the three red lights last night and i was so worried i did some checks to today where i pressed the held the synch button and then pressed the eject button and got a code to find out that it is unknown code but the most likely prob is gpu come loose or soldering probs
i get no picture from the tv so it kind of sucks
so i got to get hold of details of my insurance from currys couse my 1 year insurance has run up with microsoft. i did ring microsoft and try to sort it out so i could return it on the fact that its a design flaw which it is and also said that most console where having problems and that it was not of merchantable quality but i just got shunted down and they tryed to play me for a mug andit was the worse expeirence ever in ringing them as they did not have any answer and would try telling me the same answer over and over
anyone else have a bad experience with microsoft?
altho i would say they where also most as they are not as bad talk talk customer services
I know a lot of us are having problems with our Xbox’s and it seems as though it is either a never ending cycle or Microsoft seems unwilling to truly assist us in addressing these issues.
I feel that if we all unite as a single force, we can open someone’s eyes! We need to get all the people together in one place! My suggestion is, let us grab all the gamers, friends, posters, bloggers, IMers, whoevers and get them all onto the Myspace page that I have created just for this reason. Send everyone you can! WE HAVE POWER IN NUMBERS!!!
Remember to post your story. Be professional, courteous and mature in your postings please. Let’s take the high road and be civil.
http://www.myspace.com/my360sux
Lory’s solution worked for me. My 360 is playing a movie as I type this, but let me say that this is not for the fainthearted. Taking the 360 apart is a challenge all on its own and several times this task had me wanting to throw the bad boy at the wall. Of course then I am not very techy either, which is great news for those of you who are a little techy.
I will update everyone if it bursts into flames or calls down beings from another planet to beam me away… errr… maybe not if that last thing happens 😉
Hi guys i just wanna ask where i need to put the refference number
that the guys of microsoft gave me, i know is inside the box but i need to write a paper or what please help me
i wil appreciate. if somebody now spanish that will be much better thatnks. por favor
Carlos: Just write it on a piece of paper and put it in the box with your Xbox 360. Actually, type the reference number out in a text editor and print it so it’s easy to read.
Ok Tyler thank you
Heres my story so far:
I went on vacation from May 31st – June 4th, my xbox was working fine before i went on vacation. but when i tried playing it on June 4th it kept freezing on me. i still have my receipt and i bought it in October of 2006. i called MS support i think on tuesday and i still have not recieved my “Coffin.” i have tried the stupid towel trick about 4 times, with no luck. i also tried smacking it a few times, shaking it, clearing the system cache, and putting a fan on it. none of these things worked of course. so i will just have to be patient. but i am very unhappy with the way MS handles these claims, they know they have a design flaw but refuse to acknowledge it. i want a brand new console, not some other used one thats gonna break again. microsoft will lose business from me due to this ordeal.
i had my xbox 360 for 20 mins and it fucked up.
it froze on dead rising then went tits up from there.
just had UPS pick it up yesturday!!
I forgot to ask
i live in the south of england and i was wondering how long do u think the repair centre will have it for??
i didnt even play a single second of DEAD RISING on it!!
it pissed me off proper!!!
hopefully it will be repaired so it wont break again!!!
As i live in England, wen they send my xbox 360 back, do they send it to UPS for me to pick it up from UPS or will they send it to my address??????
HI, i just want to know if you have to include a purchace slip or reciept when u send it to MS.
CHeers
hey iam back guys well let me just say my Xbox wasnt fixed properly so i just went out bought a new one(the cheaper one which was about 299.99)and just put my old stuff on it like the Hardrive and the controllers etc. And i even sold my old broken Xbox for $100.So thanks for helping me to try and fix my Xbox guys appreciated it alot 🙂 Laters
hey guys i called MS support yesterday and began the repair prosses but still have not recieved and e-mail.
also i thought you may find this interesting. my dad wore down the support lady and got her to cut the charge from $140 to $70 plus a waranty on the xbox they send me back.
if someone would tell me when i will get my first e-mail i would be thankfull.
about how long do u guys think it will take to recieve my refurbished
xbox 360,im sending it out today and i live in canada.
wow, microsoft sucks major ass, i just purchased my console and started playing saints row. I played for about a day straight, lol with some 2 hour breaks inbetween. Then all of a sudden, it freezes and BAM. BLACK SCREEN 3 RED LIGHTS. At this point i was pissed, so i threw my xbox across the room basically….and it almost cracked in half. I had a bestbuy replacement plan so i didnt really care…UNTIL…i figured out bestbuys little scam. With there replacement plans, you can only replace the console once in that period of plan selected, so if its a 2 year plan, its not really 2 years, its whenever you get a new one it ends. Then you got to buy a new plan for your new console, so in the end with bestbuy for replacing your console once, you spend $120…not a great deal..
Microsoft truly sucks, later on i figured out that my consoles gpu was fried to a piece of charcole :] . Im bored and sick of wasting money on these gay ass consoles…
I sent mine on June 11 to Purolator. According to the tracking number, it got to the DOCK or whatever fine….how long do you think till I get it back? Can I get it back on Weekends? One guy told me 3-5 days the other said 14 business days.
for real when am i going to get an e-mail this is is up seting
someone tell me when!!!!!
hi every body, my problem was i was playing fight night round 3 and in the middle of a fight an error popped up and said the disc was dirty, so like a normal person i took it out and cleaned it with a lens cloth cleaner thingy. then i put it back in and it dosent even know that theres somthinng in there. i try all my other games and no luck just the words open tray, no play game.=[ so i called the xbox line twice because i couldnt understand the first dude. gave all my info. no email adress tho, dude didnt ask for it, he gave the the code and said my box or coffin as i say should be here in 3-5 business days, and then take too weeks to repair. any advice ?
I’m from England. Sent my xbox via UPS to the repair centre. 9 days later I still haven’t got it back. I’m not impressed with the service. There should be a way of checkin the status of the repairs.
Also they told me it will be a max of 15 days. I think they’ve lost my xbox personally lol!!
Thats 15 working days three weeks and thats even before microsoft get hold of it. Thats what i’ve been told and their failure to tell me in the first place.I’M NOT IMPRESSED!!
Hey, just a note:
For a long time, Microsoft was sending out refurbs, if you sent yours in, you would NOT get it back.
Now, on their website, they say you MAY, POSSIBLY get your own system back, you may get the one you send in back repaired.
If that is true, then I can see how it would take longer, to fix yours, get it back to you, than just shipping you another refurb.
Not sticking up for Microsoft, just letting you know why it may take longer now.
I sent off my 3rd one recently.
Usually, when I sent one in, got repaired one realy fast.
Not this time.
EXPECT YOUR 360 TO0 BE GONE A WHILE WHEN YOU SHIP IT OFF NOW. It does take time to get it, then fix it, then ship it back to you.
You guys know me, you know my website.
Looking forward to HALO 3.
I suggest, everyone buy 2 xbox 360s, 1 for playing, 1 for sending in to be repaired.
ya thats what ive been hearing lately, the long repair time. i hope they give me mine back because i bought an elite and that thing kicked ass and i want to continue by RS-vegas game im getting serious withdrawls.haha. i sent it off two days ago and ive been watching it every day on the ups tracker, and it just departed for the repair center. i just hope they fix my problem so it never happens again
I bought my 360 in February and it worked fine for the first couple months. Recently though, I’ve received the “Disc is unreadable message” quite a few times. It started with NBA 2k7. The game was fine but then started freezing when I connected to XBox Live. Also, when I would play a game, it would just sit there for a minute and say it was loading but nothing happened until the unreadable disc message popped up.
I noticed there were quite a few scuffs (not really scratches) on the disc that definitely weren’t caused by me. I figured at first it was me on accident or something and just assumed that I would have to get a new game. Then I got Tiger Woods yesterday. Worked fine all day and then today, it gives me the “Disc is unreadable” message and I notice one small scuff on the back. Same thing happened with a FIFA game I got yesterday. It didn’t last long at all and started not to work and scuffed it.
I called support today and they gave me a reference number and said a box will be sent in 3-5 days. I believe the guy said to put the reference number on the inside and outside but didn’t get an address. Is the address listed in the post the only repair center there is? Or will I have to call to find an address?
Sean,
If MS operates the same way HP does then the box itself will have return address labels inside which you will have to stick on the outside and then call Fed Ex or UPS to come pick up the box the next day.
Simple really.
Best of luck.
hey yo sean, i had that same problem and i just sent off my xbox to hell.lol. the box they send you will come with a shipping address in cluded. you just stick it on the side and bring it to ups and they will ship it out, when you do this i reccommend to get a recipt of the shipping which will give you a tracking # to follow your xbox online wherever it goes, i have been doing this everyday and it is a little more reassurance of my xbox getting there safely. Good Luck!
My xbox has been broke sent it of 7 days no reply it kept freezing and showing 3 red lights after gears of war update :S. What do you mean put in the reference number i didnt i just stuck on the label with the free prepaid.
HAVE I DONE SOMEHTINGS WRONG PLEASE TELL ME ?
That should be OK Ryan. I just wrote my reference number on a piece of paper and stuck it in the box I sent my Xbox 360 in. I didn’t get a box from Microsoft to send my Xbox 360 in. I wanted to make sure I had everything they needed, so I just stuck the piece of paper with the reference number on it inside the box I shipped my Xbox 360 in.
Sounds like you’ve done everything right. If you’re concerned, call Microsoft, they can tell you the status of your repair.
You are suppose to write the Reference number on the outside of the box.
I always write it in Permanent Ink On Top of the xbox 360 itself.
I do this to insure they get Mine.
But, Now, Microsoft is saying you MAY, (MAY), get the same console you send in returned, and repaired.
If you send yours in, make sure you keep a copy of your Serial Number and Manufacturing Date.
More info on my site.
just reading ms updated warranty page, it saya most people will receive their original box back and that they will repair and ship the unit within 5 business days of receiving it. thats what it says in reality this may not be true as mine was received on the 15th of this month 8 business days ago and they have no idea where it is they told me it may still be in texas or it could be on its way home they did not know. i may call the texas wharehouse where i sent it and see if they still have it. if any one else might like to call them about their’s the # is 956-683-0698 ask for dock18.
Hey guys same problem as every one else … but im an idiot and i did not put the refference number in or on the box when i sent it out to microsoft. am i screwed or what?
still cant belive i got sucked into buying an xbox 360 … stupid gears of war
Hey,
The 360 rocks, when it is working.
I am telling you, if you buy 2, you will be ok.
If you just buy 2 xbox 360s, then while one is off to never never land, you can play the other.
Then, when you get the one back, it will be about time for the other one to crash…but, If you get the refurb back and it DOES NOT WORK, then you might be in trouble….
Maybe we should buy 3???
Aron$:
I would call Mickysoft right away, tell them you forgot to put your ref number, see what they say.
lol same i didnt put in my refernece number its ok my mom wrote down all my information and i have had a confirmation email from xbox saying they have recieved my xbox 360 and get it back to me as soon as possible thanks Tyler
haha good point XBOX360DEFECTIVE.COM but ya its almost been 2 weeks im getting ansy i cant wait much longer
I sent mine in about a week ago, and I only put the reference number on the outside of the box. Should I be ok?
You should be just fine Josh.
XBOX 360 3 red lights error – repair service provided in LA, CA area but also entire US.
http://www.fix360guy.com
email me at : fix360guy at fix360guy.com
thanks.
hey i was woundering ms gave me an email sayn they had got my 360 and would let me know when there shipping it back but i think its been about a week now and they have not sent me an email…could that mean that there not done yet or they just some how forgot to give me an email or sumthn and will still be shipped to me in a few days?
cuz i dont think it sude take to long to fix it
I am truly dissapointed at microsoft. I am dumb for giving them my money. I had my 360 for a year and a week.Then it tour up on me by the three big red lights. I still get it fixed for absolute nothing which im glad. The point is people they released there system way to early.I am mad and I tried to bust it but myself wouldnt let me. I am just going to by a new one. Because I have to get my highly anticipated Grand Theft Auto IV this fall. I have a second thought though. I have been wanting a blue-ray player to go
with my 32″ LCD HDTV. I might just purchase that big nice PS3 at my local WAL-MART instead.
Thanks
Ya im having the same thought just scrap the thought of the x box and get a ps3 with no worry of somthing going wrong
Thanks Aaron for agreeing with me. I just dont know what I’d
do with my Xbox360 game library. Gears of War, Saints Row, Dead Rising, Smackdown vs. Raw 07, NBA live 06, Test Drive unlimited, And many more dust collectors.
I do want to get it fixed so I called microsoft and some man with the name Jerry told me I’d be receiving a box to ship it to them. How long may it take and do they back up their words and fix it so it will last. Thanks once again.
I was told nothing of including anything other than the system itself (minus the hard drive, of course). Do they not do it that way anymore, or was I misinformed?
I swear, if mine ends up getting lost because they forgot one little detail, I’m totally going postal.
Ova – Aaron$,
I am in the same boat as you two. I am on my 3rd xbox 360, soon to be on my 4th. My 3rd is sitting in it’s ‘coffin” right now, waiting to go back to microsoft for repair, which would put me on my forth. I just got the box late yesterday (7/03), and today is the 4th (holiday) so I wont be able to ship it out until tomorrow.
The box took so long to get here, that I opened up my 360 (very carefully), and was going to fix it myself, but I had only gotten the outside casing apart just as the box/coffin arrived. I was able to place the sticker underneath the face plate back on VERY carefully, and you can’t tell at all that it was taken off, so I’m hoping the tech’s at microsoft don’t notice.
Any way, whatever happen’s I am about ready to just scrap the xbox and buy that $600 PS3. Just sucks because I really enjoy the games on 360 (gears, oblivion, Rainbow 6, GRAW, ect.), and the online service, but all those thing’s don’t really matter if the hardware doesn’t work. I know PS3 will have a much larger library of games out by end of this year/beginning of next, and that the online is improving all the time, so PS3 isn’t sounding so bad right now.
I’ll let you guys know what I do, and how the repair service goes. Let us all know how your’s turns out too.
Dan you only send the system. No cables, hard drives, face plate just the naked systen itself. Thats what I was told to do. I am expecting the box anyday so I havent got to send my system for repair yet. SpazzyNate you are totaly right. The PS3 which I here some good and bad stories about
is actually cathing the xbox360’s pace. The sales are now
risen. The games are also expanding. A article which I did read said the PS3 is just now growing. There was a graph which showed the 3 systems sells. The PS3 has had a bumpy start but now its starting to have a clean route. Im not trying to make xbox360 sound bad but everyone on here has had this same problem with the 3 red lights. I think this
is a known fact. It released to darn early. After having this system second in my high school and then giving it credit so half my best friends bought one this christmas is pretty bad. What are they going to say when the red light of death impacts them. SpazzyNate I hope they dont notice that you tried to fix their problem and hope you good look with whatever decision you do make. I dont like the fact that I had to spend my free time after school at a lousy job save my money and sell my psp and nDS to buy a 360 which did break down on me a year later it just makes me dislike MS even worse. If I get it fixed and it tears up on me again I will be purchasing a PS3 before GTA IV comes out this Fall. Thanks for nothing Microsoft.
Thanks, Ova
Hi everyone. Just an FYI if you haven’t heard, Microsoft extended the warranty on the Xbox 360 to 3 years. It covers 3 years from the date the console was purchased.
Freaking FINALLY!! Microsoft is now admitting there has been issues with the three red rings of light, and finally fixing them ALL. Also, if you do an internet search (try http://www.next-gen.biz or http://www.gamesindustry.biz), you will find a few very good articles talking about this, and also not only the 3 year warranty, but that Microsoft has been investigating the issue with the three red lights, and they believe they have resolved the problem from happening any more. So on future xbox 360’s, and the one’s that get sent in for repair, hopefully this will no longer happen again.
Just an FYI that when I last checked the UPS website, my 360 was in Tennessee (why i don’t know, seeing as how im in oregon and tennessee is past texas), and the estimated arival date to the repair center is on the 10th (coming tuesday). I hope it doesn’t take too long to get it back. There is a Demo for the game Blue Dragon coming out, but will only be available to download from July 20th – August 3rd (i think those are the dates), and I would LOVE to actually play that game. Japan version looks really good, so really looking forward to trying it out….for now, I’m just playing my Nintendo Wii (zelda again, and the resident evil 4: wii edition).
I’ll let you know once the system arrives (hopefully fixed) back at my house. With what mr. moore says, they have found the fix to the three red rings, so hopefully I’ll have a strong console when it gets back. My loyalty in microsoft (as far as the 360 goes) isn’t 100% restored, but it’s close.
Thank you Microsoft. If my console comes back working like a camp, then I have no complaints, and you will have my money with future purchases.
PLEASE i need HELP.
I have sent my 360 to microsoft 30 days ago now and 10 days ago they emailed me saying they had recieved it but i have not heard from them since. What does this mean?
I Am going to ring microsoft about it what information do i need for them to track my xbox 360 which is in for repair?
Also i dno the serial number but on the UPS package ther is a 12 digit number could this be my serial number?
Please help is is very appriciated.
Hey boys I received the box to send in my 360 and Im sending it in on monday. I hope it dont take to long. Im
going to wait and see if they do a good job with it before I get my hopes up for nothing. I want to keep playing my 360. I just hope they repair it to last. I thank Microsoft
for extended the warranty for 3 years. Ryan I hope you good luck and that you get it back repaired soon.
Thanks i rang and they have it and will get it bck to me within 15 days and because they have taken so long and i have the 3 red light problem i now get 3 years warranty instead of 1 year warranty woot lol
Can someone help me. I called MS to see what I had to do before shipping . They told me not to put my name on the box just write down the reference number under the adress they sent me that was in the box. I did as they said but I wrote down my name, adress, serial number, and reference number on a piece of paper and put it in the box should I be ok.
Hi All,
ryan, glad to hear they were able to track down your 360 and get it back to you here soon.
Ova, I’m not sure. The agent on the line never said anything to me about putting a paper with the reference number on the inside of the box, or on the outside of the label. All I was told to do was to remove all accessories, and take off the 360 face plate, put it in the return shipping box, tape it up, put the label on, and send it off. If I was supposed to put a Ref# on the box, and it gets lost because I didn’t, I’m going to be ticked. So any way, you should be more than ok.
So far, my “estimated deliverly date” from UPS has been moved from the 9th, to the 10th, and now I checked this morning, and it has been moved to the freakin 11th….why??? O well, whatever. I had heard of this happening. It must be a UPS “thing” in the area, because a lot of people have complained that getting the box to the repair center, and back, is because UPS takes so long. It says 3 day select, but so far it is taking mine 6 shipping days.
Hopefully I get it back here soon. Ova, let me know how the process with yours goes. Hopefully it gets there faster than mine is taking.
guys i dont know if i should be ok because i send my xbox and after 1 week i reseived a email saying the they haved but now i have 2 weeks sense i reseived that email. i call the customer support and they toll me the i have to call them back i did but they toll me the i have to wait 5-6 weeks to get it back and i said i have 3 weeks waiting for it she just toll me call again this friday i just hope to no listed the same thing
I sent mine in last week. It arrived at the McAllen site this morning. The only weird thing is that they had used the tracking number that was on the airbill to send back before. When I first tried to track it, it had already been delivered in March. Weird that they reuse tracking numbers.
SpazzyNate thanks and I do apreciate your thought. You should be ok by not putting on your reference number.
I havent checked my tracking yet though, but when I do I’ll
tell you how mine goes. I have some good news. The news said that sony is dropping the price on PS3 by one hundred dollars a unit. This coulb be trouble for Microsoft. Who wouldnt choose a 20gb PS3 for the the same price as the 20gb xbox360.Because you would be getting more because of the BLUE-RAY and HD-DVD players. I think this is bad news for the 360 and MS should drop the price of their system as well. I will be getting a PS3 60gb for only $500.00 and I cant wait because I’ve been wanting one so bad and this $100.00 price drop is so awsome. I just hope I can get one when the price drop takes effect.
Well, I just checked the UPS website, and my xbox arrived at the repair center at 10:31am this morning. I haven’t received a confirmation email from microsoft saying it has arrived yet, but hopefully will soon. I just hope that by taking off the sticker, starting to open, and then replacing the sticker (very carefully) underneath the face plate doesn’t mess up with them fixing it. Also, as well as not putting my info / ref# on the shipping label and in the shipping box. Seems like I may have cursed myself, but we will see….
Ova, glad to hear your xbox is on the way to be repaired. Yes, I did read about the PS3 price cut, as well as the possible xbox 360 price cut. The 360 price cut will happen obvisouly, just a matter of “when”. Any way, PS3 60gb being at $500 is still pretty spendy, and still $100 more than the xbox 360 Pro. If microsoft has hopefully found the “true fix” to the “3 Red Ring of Death”, then I definitely want to stick with my 360. However, if the only “true fix” for the red lights is the new “Falcon” core processor(s) in their chips (produces much less heat, since it is at 65nm instead of the 95nm), then that worries me. Unless they are going to be replacing 360’s sent in for repair with the new Mother Board designs, as well as the new core’s, then I have no problem or worries. Not sure how they are going about this, but it sounds like that may be the case. Since they have extended the warranty to 3 years (for the 3 red lights), and have announced the new core chips at the same time, as well as the new mother board design, it would only make sense.
So for now, still not PS3. If thing’s stay like they are with the 360 all through the remainder of this year, then I will be 99% likly to scrap my 360 and buy the PS3. But if Microsoft really has fixed the red light issue with systems with newer manufacturing dates, as well as console’s being sent in for repair, then I am 100% sticking with the 360. To me, it’s the best “bang for the buck”, best library of games, best online, and great HD graphics (not that PS3 doesn’t have amazing grpahic’s either).
I’ll let you know all what I find out with my 360, and if it comes back all ok.
Ova, again, good luck with yours.
Should I be concerned that I never received an email from Microsoft, even when my 360 arrived at the repair center 8 days ago? Also, I know I’m just supposed to send the system without any peripherals/accessories. What I was referring to was the reference number. I’m now suddenly hearing that I’m *maybe* supposed to include a sheet with the reference number when I shipped the 360, and the agent I spoke with said nothing of the sort.
Dan,
I am in the exact same boat as you, except my 360 just arrived at the repair center today. I did not include any reference number on the return label, or inside the box. The agent on the phone never said I would need to, so I didn’t think of it. I am going to call support tomorrow and make sure they received it, and what the status is. If I were you I would do the same (1-800-4MY-XBOX). I will let you know what I find out.
Spazzynate thanks. I have to say I havent checked on my system yet. I will soon though. I am so happy that the PS3
went down so I do have to get one soon. I am going to wait and see about my 360 first of course . If everything goes well I will be sticking to the 360 untill next summer before purchasing the PS3. If I dont have luck with it I will have a PS3 this Fall when my most anticipated game comes out which is GTAIV.
Hey all,
Just got off the phone with support, and you will never guess what happened. I ACTUALLY spoke to a pure, english speaking american from freaking Seattle (like 3-4 hours just north of me). Finally, someone who can understand what I’m saying and vis versa. Any way, turns out they just scanned my box in this morning at 6:50am (EST). The lady on the phone was very polite, and told me that because of the new 3 yr. warranty announcement, they have been getting almost 3 times as much in for repair as they normally would, so it is now taking up to 14 days for a console to be repaired, and said to call back on the 25th of this month if I don’t hear anything by then. She said they are actually repairing them now, instead of just sending out refrubrished ones right away.
To me, that proves even more that they are actually replacing the mother boards, and the cup/gpu cores. This way all the ones that get sent back out from the repair center, will pretty much be a brand new xbox (minus the casing) and hopefully will be 100% rid of the 3 red rings of light. That would also make sense why it is costing Microsoft 1$ Billion to fix all these.
Any way, just thought I’d give you all an update. I will let you know what else I find out. Just out of courisity, are any of you watching the E3 conferences? I tried watching the Microsoft one last night, but my DSL isn’t fast enough (i live in small town, only option where I’m at). Later guys….
Hey spazzynate my cousin watched it he said they showed GTAIV, Halo 3, Resident evil 5 and some other cool games. He said theyre expanding more downloading movies and more for xbox live. I seen on Buisness Watch from the news that the 360’s price is going to drop so its all good news.
Microsoft has released an official statement, they are NOT, NOT going to reduce the price of the 360.
Check this out!
Just in cawe you are interested.
http://www.next-gen.biz/index.php?option=com_content&task=view&id=6365&Itemid=2
Anyone ever have any luck by getting a “tampered with” xbox 360 with the 3 red lights of death replaced or fixed without microsoft just sending it back to you still broke? I just called MS the other day and they are sending me the box to send it to them in … but my case has plastic scrapes and what not on the back but the seal was not “damaged” when I removed it while I worked on it…. I would have never tore mine open but I was outside the 90 day warranty period and the year extra that they offered…… and I didnt open the case till I thought I was completly screwed because I thought afte they added the 1 year .. that was gonna be all they offered.. so I said screw it and opened it up and put in the artic silver “fix”… then low and behold a month later they now offer 3 years… SOB’s… Just wondering if anyone else got “lucky” and got theirs replaced even though they opened it.
ZPOLACK,
I will let you know it goes with mine. My 360 just arrived at the repair center yesterday (wednesday) morning, and I called to find out how long it would take. Since they are now actually repairing consoles, instead of just quickly sending out “pre-fixed” (refurb) consoles, it can take up to 14 days before it is sent back.
Any way, I started to open mine (took off the seal, and sides of the case), but then stopped because my box finally arrived (took 6-7 working days, not including the weekend). Any way, I was able to very carefully put the seal back on and hold my fingers on it to warm it up, and it stuck back on pretty good. You couldn’t really tell I had taken it off, or opened anything up really. So I’m hoping they don’t notice/repair the system any way. I never touched anything on the inside of the console so I’m good there.
I will let you know how my situation goes. The lady on the phone said to give it 2 weeks (call back on the 25th), but I will probably call them on the 18th (next wednesday) to see what the status is. I’ll give you all an update then.
****TRACK REPAIR STATUS ONLINE****
Hey all, just thought I would let you know (incase you didn’t..like me) that you can track the status of your repair on the Microsoft website. I’m not sure how quickly it is updated, so calling support may still be the best way to go, but if you’re not able to get through to customer service, this could be an alternative to see where your freaking xbox 360 has been/is, after not seeing it for weeks on end. Here is the site:
http://www.xbox.com/en-US/support/?WT.svl=nav
Go there, and click on the “Check Warranty and Repair Status” on the right. You will need to have a Windows Live ID (hotmail) address to sign in with, and the 360 serial number, and the correct name. Unless support has already registered that console for you, then it should already show up once you sign in, and you can click on that particular serial number for the console, and view the status.
Hope this helps!
I have a new website
http://www.xbox360repair.biz
Just so you will know, they fix tampered with 360s, out of warranty and all.
I have not used them yet, but I have talked on the phone with them a lot, they seem reputable.
Let me know if this info is any help.
i have three systems die on me. if i go through the process do i ship all together or one at a time. i ask this because of the one reference number
Trock I couldnt tell you. Xbox360deffective.com you could be right, but I am 100% sure that the news did say the 360’s price is going to be cut down on count of their lack of sells and Sony dropping PS3’s prices $100.00 per unit. I am not calling you a liar or nothing and I dont want a enemy but the news did say that they was but who knows thats the news talking. I will check out your site because it seems you know your stuff. Thats if you dont mind. SpazzyNATE thanks for the info.
Ova,
Check this out.
http://www.internetfinancialnews.com/financialblogtalk/news/ifn-6-20070712MicrosoftConfirmsDeniesXbox360PriceCut.html
I have no idea what will happen!
LOL,
I just post what I think is reliable, but, one never knows what is reliable these days, and what is reliable today… may change tomorrow. lol.
PS,
What people think, would never make an enemy of me.
My skin is tough as leather.
It comes with GREAT AGE!
hey SpazzyNate tanks for your help it really make me fell comfortable because i see that they have my correct information about my name and adress etc. tanks man but the things is that im mad becuase it’s taking to long to get my xbox back after 3 weeks and it’s about to take 4 weeks and i see that my console still in freaking customer support repair center and it’s no ready yet. well tanks anyway man you are really big help please keep informing us about your console status and you to Ova like that i can see wnen you resieved the console back.
OVA:
I dd find a LINK telling that MICROSOFT themselves issued a statement that they will Definitely NOT reduce the price of any 360 game console.
This is subject to change.
lol
Get Your Out of Warranty or Opened Up 360 Repaired
Thanks you all. I dont know what will happen. I havent even checked on my system yet and I do not know why I havent. I have been really buisy and times a issue for me right now. I am trying to call support but havent had no time to do it. I will let MS do what theyre going to do. I feel the less I worry about it the better I will be. I am going to get a PS3 here soon hopefully so I can watch movies in hd.
Watching my dvds is what is going with my free time I get right now. See you all later.
I hate to say this, but I am really, thinking of getting a ps3 too.
Everyone I know that has one, loves it to death.
But it has not been out all that long yet.
I forget, is the ps3 HDMI 1.2 OR 1.3?
Yay i finally hafve it but ive had it 2 days and plaed it 40 mins after not playing for agers ive opened myself up to more fun better things 🙂
They recieved my 360 at the repair center on Friday. They said that i will be recieving my new Xbox 360 in 4-6 weeks! Is this true? IT only took 2 days to get to the repair center. Do any of u think i might get it in earlier. 4-6 weels seems to long even if they are getting 3 times more in.
Dylan,
Yes, that sounds about right. When I spoke with customer service, the lady on the phone told me the same thing. Mine arrived there on the 11th, and she said to call back in 2 weeks to see if the status has changed. I have read other forums, where people are saying it has taken a complete month (30 days) to get their repaired system back.
I honestly believe, that the reason for this, is because Microsoft is replacing the mother boards, and the CPU/GPU chipsets, with the new 65nm ones. It explains perfectly why it is costing Microsoft $1 Billion to fix all these, as well as why it is taking so long to receive the 360 back. I guess we just need to be patient. It does suck, but at least it’s summer time, not as many new games coming out. So in a way, it’s the best time to be with out the 360. We can now go outside and enjoy the sunshine (hopefully it’s nice where you all live), and do other things. On top of that, I do have my gaming pc, and Nintendo Wii (zelda, resident evil wii edition) to keep me busy until the 360 is back.
Again, I will let you know how the repair process goes with mine, all the way until it arrives back on my door step.
I’m in the same boat. They received my 360 on July 7, yet it hasn’t even been looked at yet, and they told me to call back in a week to find out. Plus, NCAA 08 comes out Tuesday, so I’m screwed. I’ll have my bro’s to play (pending it works; it’s his 2nd as well), but only for a week, then I need my own.
Thanks Microsoft.
lingThanks Spazzynate Do i call 1800 4 myxbox to check to see hows it doing. Do they tell you if its close to getting it looked at or does it say when it will be looked at?
Im glad you got your system back Ryan.Xbox360deffective.com I dont know about the HDMI but I played the PS3 and my mouth hit the freaking floor and I have got to get one with MOTOSTORM. The Blue-Ray disc does prove to be a strong point in memory and the physics are awsome. I will get a PS3
here soon and wont think twice about it. I am working for it right now. My 360 will sit for a while when I do get the PS3. Thats if i ever get it back. Thanks.
I thought everyone was just over-exaggerating the 3 RED LIGHTS issue, but then it happened to me. Couldn’t even turn it on. IT was random because every once in a while it would turn on randomly. Sometimes three times in a row, then once every two days. I don’t know what the problems is. People say HEAT SINK or OVERHEAT, but not with mine. It was just random. My guess is that it has faulty wiring, or loose parts. People also say that they get them repaired and in a couple days it happens again, even more than three times. If mine ever does it again, I guarantee I will convince them to give me a free ELITE, trust me the only way these problems will get fixed is if everyone stops kissing their ass and starts demanding shit!
Thats what happened to mine, it would turn on randonly but then i turn it off, then it would do the ligths again.
All I can say is get ready to send it in. Because its already dead, If you ask me. Mine did the same thing and
then it worked again, then it died again, then worked again then never came on not once after all of the trouble. If I were you guys I’d call Microsoft in a JIFFY. Make them fix it with that extra 3 year warranty.
lol I have ALL your asses beat for RRoD time! Got my 360 in the mail LAST NIGHT, it RRoD’ed right away… had no idea wtf that was, so I replugged the cords and it worked. But I had no games yet so I turned it off and slept well… today I spent all day out getting stuff and bought Gears Of War, popped it in and pressed start… RRoD. Did the cord thing a few times. RRoD. Pissed off, went online and looked up the recall thing my dad was talking about when I first got the xbox… sure enough, first terminology I learned was RRoD, or more specifically, 3RLoD (3 red lights of death). Been on this whole time, and I’m about to call support in a minute. I’d do it now, but I have to sign off… damn dialup.
Hey guys, letting you know that my 360 is still in the shop (repair center). But, I thought I would show you all an article I came across. It was loading a little slow, but it’s a very good read, and the person who wrote the article makes sence. Here it is…
http://www.taipeitimes.com/News/bizfocus/archives/2007/07/15/2003369704
are u all sure it will take 4-6 weeks because if any of u r, i will buy a core system on friday to play just as back up…so will it take 4-6 weeks?
I have not heared anything about mine yet. I was thinking
of buying a core at first and just adding my other stuff
on it. I just decided to send it to MS instead. Dylan I have
been hearing about it taking to long to fix as well. Thanks
SpazzyNate.
I sent my xbox in for repair almost a month ago and i know it arrived from ups but i still havent got it back. Someone tell me how long they had to wait before they got their xbox back
Hey all,
Tomorrow (Wednesday) will mark one whole week that my 360 has been at the repair center. When I go to xbox.com to see what the status is, it still shows “received at service center”, and that’s it. I’m probably going to call tomorrow to find out the status, but I’m sure it will not change.
Dylan – Yes, it is taking 4-6 weeks for a 360 console to be repaired, and then sent back, it is not an exaggeration. I know it sucks having to wait to get it back, but I wouldn’t spend $300 on a 360 core, just to play in the mean time, that’s a lot of money. If you are going to spend that kind of money, and don’t have a Nintendo Wii yet, I would HIGHLY suggest getting one (if you can find one). It’s not something that will replace the 360, of course, but find one and purchase Zelda: Twilight Princess, you will not be disappointed. Plus, it’s upwards of 50hrs. of game play, so it would definitly keep you busy.
Any way, all in all, yes, it takes 4-6 weeks. We just have to be patient…
cool ok i have the wii….beaten resident evil 4 a week ago ad zelda. im in the middle of playing scarafce on it and harry potter …and i have been making mii’s lol
Dylan you mean you like harry potter. Thats awsome I do to man. I am going crazy right now. I just cant wait till saturday. Harry Potter and the deathly hallows book 7. That
is one reason I am not worried about my 360. I am so into book 7 I cant get it off my mind and I am losing alot of sleep over it as well. If you have a wii and a 360 already dude you should go for that PS3. They have alot of great titles coming. GTAIV, Metal Gear solid 4, Killzone and more.
Ova dude i cant wait either, be in barnes and nobles at 12…long lines, ill try to be first though.lol should be good. i do have a ps3 as well add me Spike14 my playstation tag. the only games i have are resistance and sigma. but yah dude i love all that.
Ova, Dylan –
My wife and I are both HUGE Harry Potter fans as well, and are VERY much looking forwards to this Saturday at 12:01am 🙂
Book 7 is going to be amazing, and we can’t wait. There are so many questions that need to be answered, and it’s really exciting. We live on the west coast, and are driving out to the city after work on Friday. Going to the Boarders book store. We are brining our laptop with us, so we can go online there, and read about everyone else that’s getting in line to get the book. That is also why I am not “as” worried as I probably normally would be about my 360 being dead and gone for so long…I’ll have book 7 soon, and because of that I wouldn’t have even touched my 360 any ways.
So good luck on Friday night / Saturday morning!
finally i will get my 360 back after 4 weeks waiting for it
I did not include my refrence number and adress. Could this be a problem?
Ok so today i was playnig my xbox and out of no where…it froze on me…so i turn it off and turn it back on and the 3 red light thing starts to flash…i try everythign from unplugging cords to calling my friends…finally i call customer service…i call 3 times…put on hold for all three times….after waiting for half an hour the customer service number hangs up on me saying no one is able to help me…so im here now…pissed off cuz i cant paly my xbox…right now im thinking i wasted good money on it…i want to send it in for repair but cant get through to anyone…does anyne have any tips for me on how to repair this thing…thx…
Steve try whiping all cables off with paper towel and also take off the hard drive. Turn on the system without the hard drive. It worked for me for two days then that was it.
Dylan – Spazzynate
I am so excited for book 7 as well only two days away. I am the first one to get the book because I waited over three hours to be the first to reserve the final book. My reserve
paper has #1 wrote on it. So I can go the last minute and be first in line. That is so cool. I warn you all to watch
the spoilers on the net all of my friends has already been
spoiled by articles were they least expected it. They didnt spoil it for me by keeping their mouths shut and I thank them for that. They also warned me to watch certain sites
like youtube and more. Last time 3 of my friends got spoiled
at hastings because when they purchased their books on the way out of the store a car drove by and shouted Dumbledore Dies. Only two days to wait and the long wait is over for all of us muggles on 12:01 am Saturday mourning. Thanks!!!
Just so you guys know, the price drop on the PS3 is only for the 6o Gig version, which they have decided to stop making. In simple terms the price drop will only last until they run out of 60 gig versions. The 80 gig version will sell at the same price as the current 60 gig, so if you don’t get one quickly, you wont save any money. Just goes to show you how serious Sony is about their customers. They offer a $100 price cut, but it only lasts until they run out, then its back to the old prices. At least MS isn’t doing anything like that.
My 360 is also in for repairs. Have been reading all your posts about how to properly label the package, and here in Australia they email you a label to put on the front that has a section for your name and service number. Not sure why they wouldn’t do that in the US, but then again there is probably only one service place in Australia, as the label already has the address on it. And yes we have to talk to Indians on the customer support line.
Ova,
O wow! I heard all about that story on the news, about some people driving by shouting, “Dumbledore Dies”…so your friends were there? That really sucks, I would have been ticked…
Any way, yes…I have been on mugglenet.com and the-leaky-cauldron.org, and both have posted that the NY Times ran a review of the book already, with MAJOR spoliers. Some how, they were able to purchase the book from an “unnamed” book store. It just pisses me off..stupid people need to be freaking patient and clam themselves. So yes, be VERY careful where you go on the web until Deathly Hallows is released on July 21st, if you are a Harry Potter fan that is…if not, then I suppose it doesn’t matter where you go (except it’s still wrong the book is already out there).
Also, on a side note, my 360 is still sitting in the repair center. Steve, I am sorry to hear about your trouble getting a hold of customer service, just to be able to send your xbox in…This really sucks, but pretty much what is going on is that Microsoft has releases a “RECALL” not an “extended 3yr. warranty”….I mean, they have, but I know for a fact they are replacing the system boards, CPU/GPU, and adding extra cooling (heat sink possibly), so by doing so, they are basically rebuilding the entire machine. So yes, basically Microsoft is “re-launching” the 360 all over again. It almost seems like Microsoft knew this might happen, and they did it just to be first out the gate….who knows?..
Any way, again, just need to be patient. Steve, keep trying to get a hold of microsoft, and good luck.
once you get ur 360 back form repairs does anybody ever have problems with it again or does it work for a long time
alright i finally got through….and theyre sendin over the box to my house…
where can i check the repair status of my 360?
Louis –
I posted this above, but since it has sort of “faded out” from all the other comments, I will post again, so here it is… 🙂
****TRACK REPAIR STATUS ONLINE****
Hey all, just thought I would let you know (incase you didn’t..like me) that you can track the status of your repair on the Microsoft website. I’m not sure how quickly it is updated, so calling support may still be the best way to go, but if you’re not able to get through to customer service, this could be an alternative to see where your freaking xbox 360 has been/is, after not seeing it for weeks on end. Here is the site:
http://www.xbox.com/en-US/support/?WT.svl=nav
Go there, and click on the “Check Warranty and Repair Status” on the right. You will need to have a Windows Live ID (hotmail) address to sign in with, and the 360 serial number, and the correct name. Unless support has already registered that console for you, then it should already show up once you sign in, and you can click on that particular serial number for the console, and view the status.
Hope this helps!
I too have an xbox360 that died last Christmas, but since the warranty was over a full year earlier, I tried one of the fixes I saw on-line. It involved opening the xbox to look inside, sure I thought since theres no warranty what do I have to loose? Now Microsoft extended the warranty to 3 years, I’m still going to return it and explain I didn’t void the warranty since at the time there wasen’t one. Wish me luck!!!!!!!!!!! Oh by the way the fix didn’t work, the towel wrap worked for a short period of time but failed too.
Ova (and to whoever else likes Harry Potter) –
Book 7 is AWESOME!!! I don’t want to spoil anything for anyone who has not read the book yet, so I won’t say anything, except that it was very good, but at the same time a little sad. I wish the ending (meaning the very last few pages, after all the events that happened) would have been a little more drawn out and longer (was some what disappointing), but I know it had to end some how. Other than that though, the book was simply great. Not all questions were answered (the book even raised some new questions), but I’m sure J.K. Rowling will answer them through interviews / on her web site.
Any way, so just wanted to give an update with my 360. I just checked the xbox web site, and it now shows no pending repair. It also has a different serial# listed now, so I am assuming my system has been repaired, had a new serial# slapped on it, and is being sent back. To confirm this I am on the phone with support (currently waiting on hold) right now….and still waiting….waiting…
Ok, it’s been about 20 minutes now, I hope someone picks up soon. Any way, I’ll let you all know for sure. And as for anyone out there being a Harry Potter fan, let me know what you thought about the book (but please don’t let out any details…this is obvisouly a xbox forum, not a Harry Potter forum…don’t want to spoil it for anyone who hasn’t finished the book).
Sup yall. I didnt put the number given to me on the box becuz the foreign dude i was talking to musnt have remembered, will i still get my 360 back?
Spazzynate I finished the book early yesterday. It was the best of the series and I did enjoy it as much as you did. I just feel that there was to much unanswered. I realy enjoyed
it and I was right about a certain horcrux if you know what I am hinting about. I didnt think there would be that many people get killed. There was alot of deaths. Some were to much. The chapter the princes tale was one of my favorites.
I knew that R.A.B was you know whom. Snape and his background was the answer to many things. He had it rough and Jo made you feel it. The epilogue was not that great and I hate to say it but I was hoping that a certain boy would not come back from KINGS CROSS. I guess he had to for the greater good. SpazzyNate I hope you catch what I am saying because I didnt want to spoil anything.
Ova – Yes, I am catching exactly what you are saying. I very much agree, there were some thing’s left unanswered, and the epilogue wasn’t that good, but over all I am very happy with yes. Yes, the certain boy that came back from King’s Crossing, I think was a good thing. But at the same time, if he didn’t, I actually think I would have been ok with it….J.K. Rowling could have gone either way, but personally I am more happy with the ending she chose. So any way, I am glad you enjoyed the book as much as I did, and I will definitly be re-reading it.
On another note, my 360 is on it’s way back to me. So, from the time it was “received at the repair center” to the time it has taken to be sent back to me, it was a total of 1 week and 5 days, in for repair. Not that bad actually…
Any way, just thought I would let you all know. I’ll let you know how it goes once I get it all hooked up (supposed to be here Thursday) and test it out. Later…
SpazzyNate Im re-reading book 7 at the moment to make sure I didnt miss any thing really important. I still have not checked on my 360. I am going to call them tommorow. I hope they are about done with it though. If I sent it in on the 9th of this month when do you reckon it will be back. Its been 2 weeks and one whole day. Thanks!!!
A week ago, I called Microsoft and asked what was taking so long (I was quoted 5 business days to repair, which I knew was bull to start with), and they told me it would be 25 business days because of the anouncement on the 5th. I raised hell (albeit politely) and spoke with a supervisor, explaining to him that I shouldn’t be on a waiting list for something I preceeded. Not to mention the fact that they never told me about the delay-I had to find out through a fellow 360-user.
After about 20 minutes of this, he asked if he could check on it and call me back. I agreed, but had no hopes of him calling me back. To my surprise, however, not only did he call me back, but a few days later I was notified that it was on its way, and I am currently awaiting UPS (which, for those who don’t know, actually stands for Ungodly Pissy and Slow) to deliver it.
So yeah, if you sent your system in before the announcement, and you’re still on hold, raise hell. Worked for me.
hey i shipped my xbox 360 in on the 17 when should i be recieving it?
guys just let you know the my replacement (new console) from the customer service is broke they send me a console with the 3 flashing red lights. is really stupid how can they send me a unrepair console that is really gay.
however i hope the your replacement work well and the you guys have the same problem or the same bad luck as me. the customer service send me a new shipping box and now have to wait another month.
Bob, I wouldn’t expect it back before the end of August. The announcement on the 5th of July about the three rings problem caused a flood of people to send in 360s. I was, as stated above, quoted 25 business days (not including shipping, which would come out to about 35), so you may be looking at up to 7 weeks.
Boys it could take a while so just wait. I sent mine in on the 9th and its untelling when I’ll receive it back repaired. Thats been over two weeks ago.
Received the coffin on July 3rd and sent back vias UPS on Jul 5th. Unit was received at the McAllen, TX location on Jul 9th…as of today no indictaion as to when my X360 will be fixed and sent back.
The actual fix for the issue can not possibly take that long (just swaping out a few parts). The fact that repairs take this long to process is a pretty clear indicator of the magnitude of the failure rate…has to be close to 40% of all X360s are failing and that is insane!! No wonder Peter Moore left…while the games and the machine (when working) are a success, overall this is a huge subsequent black eye on the X360 roll out not only from a customer service standpoint but also from a financial standpoint(hence the $1 billion charge to the M$ P&L).
All I can say is that for the exceeding long time it takes to repair these units, Moronsoft had better be installing additional hardware (i.e., heat sinks) in the units they are fixing as this kind of delay is ridiculous.
Hey everybody i Called about my problem with the three red lights and they sent me an email saying they sent the box but it has been three weeks i still havnt got it but luckily i have a PS3 also to keep me busy
Hey after exactly 2 weeks i recieved my new 360. July 12 they recieved and they told me 4-6 weeks. I recieved it in 2 weeks. So it was less than what i was told. Spazzy Nate did u get ures in?
Hey all,
So, my xbox 360 has finally arrived today. Actually, it was only gone for a week and 5 days (basicaly 2 weeks) for the repair, which isn’t that bad I suppose. I just got it back today (7/26/07) so I cn’t say for sure if it will not die again, but so far so good. I a in the middle of downloading the new “Blue Dragon” demo, so once that’s finished I’ll play that for a little bit, and then some Gears / Oblivion to really test it out…then probably play a movie on it.
Any way, so the system I got back is completly differen then the one I sent in. Unless they replaced it with a brand new case / serial number, which I doubt. I only hope that they are actually fixing them now, instead of just doing a “quick (temporary) fix”…The only thing I have a problem with right now is that it’s making a slight buzzing sound..Yes, I know the fans make a little noise, ect…however, that is not what I am talking about. Even idol, the system makes a buzing sound…almost sounds like one of the fans is going out in it, but I hope not. Time will tell…
But other than that, it is working good so far. I will keep in touch for a couple more weeks or so and let you know how it is faring then..If any of you have any questions, let me know. I’ll try and answer them as best I can.
Thanks, and best of luck to you all.
Spazzynate Im glad you got your system back. I sent mine in on the 9th of this month which has been 2 weeks and 3 days.
When should I recieve it back repaired. If you can help thanks!!!
Spazzynate i wouldint be happy if i was you becuase the replacement that they send me is broken after 2 days and it did the same sound just like yours (fans) and after it opened and closed by it s self and it crash the cds so i hope the you not have the same problem as me good luck!!!!!! a and also i have to wait another month to get my console repair (again) it feels bad when you dont play with your console the hole summer. please tell me how yours go
Ova – I know I sent mine in just a little before yours, so thats why I have mine back before you. But also, I am only counting the time from it actually getting to the repair center, and then back to me. Mine didn’t arrive at the repair center until the 11th, and I got it back yesterday (so..it actually took 2 weeks and 1 day)..So hopefully you hear something soon. I got mine in just before the announcement was made about the extended warranty, so I may have got lucky.
edgar – I agree, I am not very happy. It is working, but that noise is annoying. Even my wife was like, “did the first one you have make that much noise?”…so if it dies in a couples days or whatever I am going to be pissed. Obvisiouly I was wrong about MicroS*** replacing the CPU/GPU and adding an extra heat sink (well, maybe they are still doing the heat sink part), because my 360 is still just as noisy, and when feeling the back of the console, seems to run just as hot as before. No difference what so ever, so it obvisiouly doesn’t have that new 65nm process yet…they are still doing the “quick fix” as always….
I really hope this isn’t the case,…I can now have no confidence in the 360 because of this. This thing could last another year, and then die again. I know there will be an atricle out there eventually that tells when the new 65nm process is out, and about a 360 that “runs cooler” – Once that article hits the internet, and I find out about it, I swear I am going to buy one of those. I don’t give a crap, and then I’m going to smash the crap out of my current 360 and send it back to Microsoft to fix…
Ok, I’m done venting now…sorry about that. Any way, I will keep you all posted and let you know how it goes…
After getting my 360 nearly 3 weeks ago, I finally got it back. It’s a different one, so hopefully it works, if not, Microsoft will become my #1 enemy.
hey MS recieved mine on the 23rd and umm i’d just like to ask if there is a way to see my repair process without the serial# because i already sent it, thx
Hey All,
So I played my 360 over the weekend, and it seemed to be running fine, except for two things.
1. It is still making that high pitch whining noise. I assumed it was the fans in the back, so I tested this, by taking 2 thin, short sticks, and carefully sticking them through the holes in the back, just in enough to stop the fans from spinning. I then turned on my 360, and no high pitch nosie. I then took one stick out at a time, turned on the 360, and then did the same to the other fan. Both are making the same high pitch whining noise…So, what this accomplished, I don’t know..but now I do know it is my fans in the back, and not the dvd drive or anything else like that.
2. I had been playing Oblivion for about an hour, when the disc tray started to make this wierd noise, and then a message popped up saying, “can not read disc. The disc may be dirty or damaged. Please clean, ect.” (or something that to effect) So I popped out the disc and looked underneath, and it looked perfectly fine. Not one scratch or anything, so the dvd drive didn’t hurt anything. I put Oblivion back in, and it came up just fine. I played it for another 30min., and then stopped (needed to get out of the house for a few…was a nice day on saturday).
Ohh, and there was a point when playing Oblivion later on Sunday, that the high pitch whining noise stopped, and the fans sounded normal, like they’re supposed to be sounding. So I thought maybe the fans just needed to be broken in. But then when I exited out to the dash board, the sound came back. Maybe it was there the whole time, and the fans blowing out while playing a game drownded out the noise..I don’t know, but it seems to be working fine none the less.
I thought about buying the Tailsmoon Xbox 360 Whisper fan (supposed to cool 58% better, and be 7% quieter), but that requires opening up my 360 (voiding the warranty)…but it might be worth it, plus it was take away that annoying high pitch sound…
Well, at any rate, it is working for now. I better stop typing this “book”, so people actually read this post…Let me know if anyone else has experienced this, or has any comments on this, thanks.
SpazzyNate it seems the yours is fine dont worry about that (fans) i think that is the way fans are suppouse to sound. oooo and i forgot to tell you that when i reseived mine and i plug all the things on the 360 it appears the 3 flashing red lights. i called the customer support and i fall the direction about the red lights problem and it works but after two days happens what i told you before.
my 360 on its way to texas and SpazzyNate in which part of united states do you live, i ask you this because maybe the closer of texas you are the fatest your console come back to you
edgar,
I live in the Northwest coast (over by Washington State / Oregon area). So I’m about as far from Texas as you can get within the US, unless you’re in Alaska or Hawaii…
Any way, I hope you get your 360 back soon. So this is the second time you have had to send in your 360 for repair??
So you don’t think I have anything to worry about with the fans? I hope not…seems to be going ok for now, so I’ll just have to wait to see.
Got the 360 back (or rather, the new one they sent me) today, and it’s working just fine.
One thing, though…I can’t play the videos (or access ANY previously downloaded content) I got from marketplace unless I’m signed in to Xbox Live. When I try to do it offline, it gives me a “the licenses are expired/missing”-like error message. Kind of annoying. Anybody else have this problem?
Dan i had that problem too with my 360 but after the 360 broke (dvd drive) my 360 stared to work fine with market place (online) so it seems that you might have to deal with the same problem as me.
SpazzyNate do you call so many times to the customer service? i ask you this because maybe if you call them so any times they might send the console back to you,as soon as they can, because they dont wanna have problems with the customer and with there repotation. you dont think?
many
SpazzyNate can you tell me your gamertag so i can add you to my friends list. so when i have my 360 back we can play online together. that’s if u want 2. if your answer is yes my gamertag is edgarmexxx. i give you mine so you accept the friend request when this comes to your message.
edgar,
I only called customer service twice, after my 360 arrived there. Once, to confirm that it had arrived. Then the second time to get the status (it showed on their web site that I no longer had any “pending” repairs, so I called them), which to find out it had been sent back to me that day, and I was given a tracking number.
So I didn’t hound them or anything. But maybe a couple of phones calls, a week apart, might not be a bad idea…
Hey guys I havent had time to get on the net. I feel that you all have had it rough with your 360’s. I hope you all are ok though. I finally got my 360 back. I have good news and bad. The bad is I recieved a replacement, It gets hot as my old one did. It is manafactured in 2007 and thats alright. The good news is I haved played two days straight
and its quite and it is not doing bad at all. Its quiter than my old system was because when I pause it you can hear a smooth running noise. My old one was always loud when it was in use. I dont play games much and I played it for a little over an hour on Monday and the same for Tuesday. I hope it stays in working condition because I want GTAIV. I
am going to try it again today with Gears of War and see how it does on the third day. I hope it keepes working for me. SpazzyNate and all you other guys keep us posted on how you all are doing with your 360’s. I hope you all good luck with yours. Thanks.
If its the second time you send your xbox360 console in for repairs do you need to but your info inside the box. Cause the box only came with the instructions and and the materials. They didnt send me any papers to fill out with my name like in the first one o yeah i also sent the reference number inside to. Im kinda worried and i dont know what to do
so can someone please help me.
-Javi
javi dont worry about that you just fine
Ohh sweet thanks man ive been freaken out since the day i shipped it that day would july 26. oh yeah one more thing whats up with that email microsoft sends you? The first xbox i sent i never got that email but my xbox came within 10 days.
My new 360 is working great i can definitely tell this isnt my old one becuase it seems quiter and the disc tray opens quicker…to everyone who sends there 360 in u will get it back in about 2 week…even if M$ says 4-6 weeks…plus they throw in a monh gold…sweet
thanks dylan that make me feel better
Spazzynate are you sure that auto downloads arent enabled on your 360? If you have soemthing you have downloaded and its not finished when you turn your 360 off, it will stay on and finish the download. Maybe thats why you hear it when it is off.
Hey All,
So ok, round two. I just got off the phone with Microsoft Xbox 360 support, because I am sending back my 360 (again!). The fan noise that it is making is driving me crazy, and it has stopped reading dics right in the middle of game play, twice.
Now, for the good news…well, sort of. I was only on the phone, probably a total of 20 minutes, including hold time, which isn’t bad. They are sending me out a pre-paid shipping box, just like last time, to send it back to them in. The support person on the phone was very polite, and even though he wasn’t completly american (had a deep accent), I could still understand him pretty well. He said it would take 10 days to receive my 360 back, once it has arrived at the repair center, however because of the amount of 360’s they have been getting sent in, it may take a few days longer. So I’m not expecting to see it again (once it’s sent out via UPS) for another 2-3 weeks. But on the up side of that, they are sending me a FREE GAME. (as well as another free month of xbox live gold) I thought that was pretty cool…I had 4 choices, as follows:
1. Viva Pinata
2. Project Gothem Racing 3
3. Xbox Live Arcade: Unplugged
4. Kameo: Elements of Power
I owned both 2 and 4 before, and sold them, so I since I had played them before I didn’t choose them. Number 3, well..I have xbox live gold, and can just download them (yes, it would cost money, as opposed to free, but I’m not too much into live arcade much any way). So I chose number 1., Viva Pinata. I have read some reviews on it before, and downloaded the demo / videos. It looks pretty cool actually, plus it’s free so I figure why the heck not. So getting a free game out of this is a pretty sweet deal.
Right now my 360 works, it’s just kinda noisy, and might stop reading dics at any moment, plus it has made a grinding noise once in a while. The support person said if they were not able to repair the system, they would just send me a new unit. Do you think he meant an actual new unit, or a refurbished one? To me, I just hope it has a 2007 manufacturer date, with a month of June or newer. I doubt I’m that lucky, but you never know. I’ll let you all know how this one goes as well.
Dylan – To answer your question, I don’t have it set to auto download, and when I turn the system off it doesn’t make any noise, because well…it’s off, lol. What I meant by being idol, is when I’m in the dashboard not playing anything, just sitting there. I tested it, and it’s definitely the fans. So, hopefully they replace the fans, or send me a whole new box.
Thanks to everyone who has been on here updating. Incase any of you want to know, my gamer tag on live is the same as here (SpazzyNate). Feel free to add me, just send a message a long with it saying something like, “hey, it’s me from xbox 360 Repait at T. Longren”…(or something to that effect). See yah!
just wondering. how long does it take? i sent my xbox in on july 19th. it reached texas on july 24th and now im waiting. should i expect end of august date for it to come back? i live in the northeast if that has anything for when i should expect my 360 back…
Hey Billy I sent mine in on the 9th of July which was on Monday and I recieved it back on the 30th. So it took exactly 3 weeks to be repaired and sent back. SpazzyNate
that is so awsome man I hope you get a brand new 360 for the trouble you have went through. Mine is still going well
and is still quite. It has been cooling down as well and it dont get as hot as it use to. I just hope it stays in working condition!!! Thanks!!!
Bill – I would expect to see your 360 by the end of next week (friday the 10th) or the beginning of the next (monday the 13th). Hopefully you see it before that, but regardless you should see it on your dor step in another week. Also, just so you know UPS (Microsoft) requires a signature to leave the package at the address location. I knew I wouldn’t be home, so what I did is leave a note taped to my door, saying: “Please accept this as my authorization to leave package (tracking# xxxxxxxxxx) on door step. If needed, please contact me at the following number (xxx-xxx-xxxx). Thank you, *signed your name* …That worked for me, so incase you can’t be at the house to may want to try that.
Ova – Glad to hear your 360 is going well for you, and I hope it stays that way. I got the confirmation email saying the repair box has been sent out, so hopefully I’ll see it by Wednesday of next week. I’ll let you all know, again, how it goes this time, lol.
Later…
yeah same question i sent mine july 26 and it reached texas july 31 when do you guys think it will get back?
Can I still get my xbox fix if I don’t have the receipt anymore but I still have the sticker on the back of the 360 and the date it was made was 2006-10-11
YAY! estimated time of delivery is tomorrow! UPS called and said i need to be at home so i will probably do the note thing just in case. thanks for the idea. My xbox reached there on the 24th. And they shipped it from Texas on the 2nd so 10 days to fix. Not bad at all.
I just want to say that you all probably wont get the same one back. You will get a replacement,which my replacemnet
is doing real well and was manufactured in 07. I hope you all the best of luck with your 360’s and hope you all keep everyone posted on your behalf. Did you all hear about GTAIV getting pushed to spring of 08. That was my top game to get this year. This really does blow. I am now going to be getting it on PS3 because I am going to get one by next spring. See you all later.
YES – Tony you should be able to.
Sweet thx for answering now I’m going to call them about this.
SpazzyNate i sent my 360 on july 30 and it reached texas on august second when do you think i will get it back.
Ooo and also i sent you a friend request on xbox live i hope you accept it.
free month of xbox live gold with it. time to test it 🙂
billy do customer service told you that will be 4-6 weeks to get your console back?
I was told it was going to take around 4-6 weeks.
How long did it take to get your 360s back?
Listen people they say about 4-6 weeks but it takes 3 for shipping and everything. You all will probably get a replacement like me and most other people as well. I didnt want to say this but I need some help. My system plays good and everything but when I turn it on the screen is blank everytime untill I shut it down and unplug the hd cable. After I plug it back up and turn on the system its works fine. So SpazzyNate or anyone else who might can give me some info why does it do this. Please help? Thanks.
Well… an update to my story from while ago… been bout 3 weeks for my whole repair process… a quick recap as to what happened with my 360… had my 360 for bout a year and 6 months and it took a crap 3RLOD… so it was outta the extra year warranty that MS had offered at the time. It was a dead 360 and I was not paying the 150 for a repair at the time… so I said screw it.. i’m screwed anyways and took it apart. The artic silver fix didnt work… then I tried the heat gun fix. neither helped me out so I was basically sitting on a $400 paper weight. Well.. then 2 months later they annouced the 3 year warranty.. of course they did after I had “voided” my warranty. Well I said wth.. might as well try for a repair if they are offering it. Went through the entire process. 3 weeks later I get my original 360 back NOT fixed and a letter stating to go F myself basically and that I had voided my warranty by tampering with it. Well lets just say I spent about and hour and half on the phone with the support people and 2 managers last night and still got nowhere even after expressing how my original Nintendo still works from 1988… I requested refunds, I requested a new Xbox.. .nothing. I can’t even pay to get it fixed now they tell me. I’ve been pretty darn loyal to MS on their consoles and software even as I bought the Ultimate Vista when it come out.. $400…. SO now here I am… $1400 in console accessories and games for my 360… and a $400 giant paper weight of an xbox 360… Anyone have any ideas as to how I can scam a new one somehow? I really dont want to buy another but I am slowly bowing down as I just cant live with the thought of sitting on all the games and hardware that I’ve purchased from MS….. Sucky ending as I explained to the reps… I cannot believe that with an announcement like MS has made with a “acceptance of the complete failure of the xbox 360 hardware” coming from the head of the gaming division. Just rediculous…. I am a very very unhappy customer and I will be doing whatever I can to still get a free 360 outta their tightwad aces…..
Sarah,
It took me about 2 weeks to get my repaired 360 back to me. That is starting from the time it actually arrived at the repair center, to the time it got back on my door step. So like 7-8 days of that time was just shipping. I just sent my repaired one back in because it was having issues the day I got it, so I am in the same boat as you right now.
Ova,
It may be your component cables, or the actual video card in your 360 that is going out. Try using just the composite (yellow, red, white – meaning running your 360 in non-hd mode), and see how that works for a couple times (turning the console on and off). Then try switching thr HD back on, and connecting the component cable for the video. If it’s still doing that blank screen thing, it may be the video card. Do you have any friend near by that have a 360, that you could burrow their HD cable to test it on your system? Otherwise, you could buy a new set of cables and see how that works. Or, call Microsoft, let them know whats up, and you will probably end up sending it in to them for repair. Let me know what you decide to do, but I would definetly try getting an HD cable from a friend to try out before you do that.
ZPOLACK,
You said that happened was a while ago…Are you still with out a 360? If not, what did you do to get one? Would be interesting to hear where you are currently at on this.
As for myself, I still waiting for the stupid coffin to get here. Hopefully I see it today or tomorrow. I’ll let you all know, thanks.
My console died about 5 or 6 months ago. I opened it up shortly after the 1 year extension was announced and I realized that I had no options other then to spend $150 and have ms “fix” it.. but I decided against that as I heard a lot of horror stories about people sending it back for about 2 or 3 repairs and figured it wasnt worth it. Then of course about 2 months after I opened it and still had no working 360…. they announced the 3 year warranty which was now voided by my tampering with it.. I just recieved my 360 back from the service center last night after about a 3 week process of mailing / service dept time frame…. Still a dead 360. I am now contiplating the though of just purchasing the base 360 for $280 and attaching my hard drive to it and just moving on as I am sitting on about 15 games and 4 controllers with nothing to play them on. I dont think I have any other options at this point.
I just filled out the service request online and got 2 emails. one stating that it was starting to process my order (this came shortly after filling out the online information) the second came the next morning saying ” Please prepare your Xbox console and follow the instructions provided by Xbox Customer Support. You will receive an e-mail as soon as the next step in the process has begun.”
So my question is where do I go from here. the online service info I filled out gave me no infomation about what to do. am i suppose to be gettin a box and sending it back or do i send it back myself? is anyone familiar with the online service?
dawn you should call them this is the phone number 18004myxbox
Hi All,
Well, I make a decision…I am eBaying my 360. Right now I am on my 5th one, and I’m having to send it back in for repair. I am listing it as possibly need to be sent in, and as it is still under regular warranty / 3 red ring warranty. I am just fed up with them breaking down all the time. I decided it would be better to invest more into my gaming pc (which i know works, because…well…I built it), as opposed to spending $500+ on games, and then 6 months, a year, 2 years, maybe even 3 years down the road my 360 dies, again. And then that time it’s completly out of warranty…I’m just not going to play that game.
So, I have my gaming pc (which, in my oponion…don’t hate me people..is better than a 360..depending on how much you spend on upgrading the pc that is), and my Nintendo Wii. Those two systems are more than enough for me, especially since I am married now, and just bought a new house. My time for gaming has slimmed down immensely.
So here is me, signing out. Good luck to you all.
i got an email today back saying they were sending me box to send my xbox back in. So, the online service repair is pretty fast. I filled out the information Monday night and then Wed. morning I get an email saying they are sending me the box to ship it back in 🙂 Not to bad.
I recieved mine in 2 weeks exactly right after i got an email saying it has arrived at the repair center. The email says 4-6 weeks but i guarantee U it will come in around 2 weeks. I experienced this first hand so i know.
i got a question i sent my xbox in 5 days ago it just got to the repair center yesterday how long is it going to take to get it back if im in georgia? Im bout to cry because im going to be behind when madden 08 comes out
yeah i just got my 360 today. Tim im not sure but i think in less then 2 weeks.
man bye bye to the madden 08 launch
what was the problem with your 360?
LOL what u think the problem was HAHAA
they just sent me a message this morning saying that it has reached the service center but it got there 2 days ago how long is the wait now
Everyone should expect about 2-3 weeks time frame from the point you made the service call and or email, and to the time you get the system back to you.
zpolack i dont know i had a busted drive it wouldnt read any discs that why im asking. but im guessing the 3rings.
ZPOLACK not everyone send the console for the problem of 3 flashing red lights. just like me i send mine because the dvd drive did not work well when i was trying to open the dvd drive it close by it self so thats why i send my so dont try to fool nobody because no one has the same problem.
JAVI the you call them so many times because if you did maybe thats why you get your console back very fast. well thats just a question and also which part of united states do you live because maybe the other reason to get your console back very fast is because the closer from of texas you live the fastest you get it back.
yeah dude i got my console in like 6 days i live in Arizona.
Device: Xbox360 Hardware
Serial Number: 202710255006
Warranty Status: Out of Warranty
Repair Status: Device Received at Service Center
Device: Xbox360 Hardware
Serial Number: 202710255006
Warranty Status: Out of Warranty
Repair Status: Device Received at Service Center how long is the wait now cant they repair a console in 1 day do it really take 2 weeks per console to be fixed
well it depends on were you live. i live in arizona so it took like 6 days for me to get mine. Where do you live?
i live in boston and the first 360 i send for repair,it took 5 weeks to get it back this is the second time i send my 360 for repiar but i think this time im going to get it early because the first time i send it was when microsoft had alot of consoles for repair but now they have less than before but i dont know you tell me, Spazzynate he use to write in this site and he tell me it took 2 weeks for him to get it back and he live close of canada he said between oregon and washington. but i dont know you think i should call them (customer service) and also did tell you that it was going to take 4 or 6 weeks.
dude is texas the only place in the us were they fix 360s?
Do you guys think the service center is busy in aug? Most people should be at vacation, so we can get our consoles faster. ( I just sent mine,box came today-3 red fucking lights)
We’ll see how long is it gonna take.
yes (texas is the only place in usa) and nevermind i just got an email from customer service saying that my xbox is on its way home impresive this time it took 4 days to get repair the xbox 360 i never expected that from microsoft. but the important thing is the my 360 is on its way home yay!!!!!!!!
i live in georgia
sweet man hope that 360 works out for you. dude whats up with that email i never got one.
you never got one maybe is because you live in arizona and they only took them one day to give it back to you. so they dont need to email it to you.
Tim if i was you i would not put my serial number on this site becuse some body could steal it and you will never see your xbox again. if you have a serial number and you go to xbox.com repair status you write this serial number after that it appears all your information and is an option were you can change your adrees and all your information sorry man but i have to say this that’s really dumb and about when you get it your 360 back i think next week you will reseived an email from microsoft saying that your system is on its way home i hope you dont have any problems with your 360 good luck.
i was wondering about that.
uh oh. i got the red lights…..but hopefully it isnt bad because i took out my hardrive, turned it on its fine. Put my hardrive back in turned it on and its fine….but my games are freezing now 🙁 so i assume this one is going to fail soon but i just got it on monday! anyone know if a xbox will randomly show 3 red lights then be fine?…wow i think if this one breaks. wow.
i mean i got it back from texas on monday.
dude you got the lights already damn! i got mine on wednesday and freakin awsome new disc drive and it doesnt make alot of noise. were do you keep you 360?
I had the three ring lights problem, called xbox on monday and box has been shipped. I’ll let you know my progress
eddie no need too, TO EVERYONE, FROM THE TIME IT TAKES TO GET AT THE REPAIR CENTER IS BASED WHERE YOU LIVE, BUT WHEN IT GETS TO THE REPAIR CENTER IT WILL BE SENT BACK AROUND 2 WEEKS. THERE YOU GO
well its working right now. it is well ventilated. idk maybe it was a fluke or something. hopefully.
I Just got the email saying my xbox has been recived at the center how man days will it take i want it for madden
Ross dont be an idiot look up 3 comments and read it.
ok i guess people stop asking how long it will take. just tell your story like if they people were nice and responsive, is the xbox holding up (unlike mine right now). do you notice anything like it is quieter? Repeating what dylan said TO EVERYONE, FROM THE TIME IT TAKES TO GET AT THE REPAIR CENTER IS BASED WHERE YOU LIVE, BUT WHEN IT GETS TO THE REPAIR CENTER IT WILL BE SENT BACK AROUND 2 WEEKS LATER. THERE YOU GO….just tell your story or any examples like i said above.
Thank you billy, for once someone understands…wuts ure gamertag for live?