Microsoft has made a good decision here, they’ve extended the warranty on the Xbox 360 to 3 years. It was just recently bumped up to a 1 year warranty from a piddly 90 day warranty. Peter Moore issued an open letter to the community, some good info in there:
If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge-including shipping-for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
The entire text of the letter is below:
To our Xbox Community:
You’ve spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we’ve not been doing a good enough job.
Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it’s something I take very seriously.
We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I’ve posted an FAQ that should address some additional questions, and we’ll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty.
Xbox 360 Fanboy asks if the extended 3 year warranty is enough. I think this is more than enough, it more than doubles the previous warranty. It also refunds money to people who had to pay to get their Xbox 360 repaired/replaced. This should make most Xbox 360 owners pretty happy.
You can read the press release over at the Gamerscore blog. Also, check out the official Expanded Xbox 360 Warranty Coverage FAQ for answers to some of your questions.
I think Microsoft is taking the right steps here. Well, they’re trying at least.
Well, now what?
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12 thoughts on “Xbox 360: 3 Year Warranty”
Sounds good, but I still think that Microsoft should refund any Xbox 360 console that generates the 3 red light error message regardless of it’s age, because it really isn’t acceptable. This will make Xbox 360 fans even more happy.
Gotta say I think this is a fantastic move by Microsoft, even if it is basically admitting to serious hardware issues with the 360.
As someone who’s already taken advantage of the first extension to a year when I got the dreaded 3 red lights, I feel much better knowing I’m still covered for another 2 years.
I think What is needed is this:
Replace all DVD drives in the xbox 360 game console with much better drives as the ones they are using are trash.
Add new heatsinks, or do what ever it takes to upgrade the hardware to keep it from wearing out, over heating, 3 red lights of death.
Upgrade ALL 360s to the new hardware, including the HDMI free of charge.
And give atleast a 3 year warranty.
This would compensate for the pain and misery we all have suffered thus far.
No more askign for a sales receipt, if the 360 failed, with out no damage done by the consumer, the 360s should be repaired free of charge. That is the penalty Microsoft should pay for releasing a product they knew was not ready.
Yah its great they extended it to 3 years, but its not like its some cheap system that hardly experiences failure. People pay 400 bucks for a system that has higher than 3-5% failure rate (thats what microsoft said it had). One magazine stated it had up to a 30% failure. A recent poll i saw showed that only 50% of people Handnt gotten theres repaired. People shouldnt have to spend 400 dollars on a console that will fail on you. I love my xbox 360 but it recently had its first ring of death problem after me having it for 9 months. What am i post to do if this happens after another 9 months and than again. Theres plenty of people that dont have enough money to go buy another 400 dollar system. Specially kids. Im still happy about the extended warrenty even though i feel if you pay a large amount of money for something you shouldnt have to worry about it failing on you so easily.
Microsoft has dedicated 1.5 billion dollars to fix all the xbox 360s that have the 3 red lights of death.
I have had major problems with M$ every since my Launch Console crashed shortly after purchase and M$ wanted ME to pay for the repairs.
But, Microsoft told me the repair on my 4h system, the one I Just got back This Month, that has Disk Read And Game Freeze errors, that I am putting in the coffin that I have under my desk on Monday,
Will have all new hardware in it.
It will NOT have the same Defective Brand DVD drives, and Heat will not be a problem.
That is what they told me.
When I get this one back, I will tell you all what they did for me.
We shall certainly see real soon.
Maybe the defective 360s is a thing of the past???
Can anyone do the math to figure out what
12.4 million xbox 360s
divided by 1.5 billion dollars dedicated to fixing the problem comes out to be???
around 120$ per console
Its a good idea to try the microwave trick before you apply for warranty as it can take several weeks to receive your xbox back..
Click here for instructions
Update – There now exists a comprehensive site that explains why the 3 red lights happen in deep technical detail. Included is a downloadable tutorial that walks you through the troubleshooting steps to avoid having to send out for microsoft xbox 360 repair. If your xbox 360 flunks the tutorial you can turn to the extensive reviews on the site about the available self repair manuals. 3 Red Lights Fix Here
it shouldn’t happen. period. regular computers perform better than 360s, put some righteous engineering into these things.
my just failed after 3 years and 3 months they won’t fix it!!!!!!!!!!!!!!
i seriously think they sent a code via xbox live to make it overheat and eventually the hardware failed
Update – There now exists a comprehensive site that explains why the 3
red lights happen in deep technical detail. Included is a downloadable
tutorial that walks you through the troubleshooting steps to avoid
having to send out for microsoft xbox 360 repair. If your xbox 360
flunks the tutorial you can turn to the extensive reviews on the site
about the available self repair manualsHow To Get Free Xbox Live Gold